NOTICES
Avoid Water
MWipe with a dry cloth
Do not get wet
Avoid sun exposure & floor heating
After-Sales Service Commitment | Xiangtong Magnetic
At Xiangtong Magnetic, we believe exceptional products and service are the foundation of our business. Specializing in soft magnetic educational tools and brain-boosting puzzles, we prioritize customer satisfaction at every step. To ensure a seamless experience, we offer comprehensive after-sales support:
Quality Assurance
All products undergo rigorous inspections and come with a 12-month warranty. If the product defects are caused by material or process issues, free of charge.
Rapid Response
Our dedicated 24/7 customer service team ensures inquiries are addressed within 1 hour on weekdays, with priority given to urgent issues.
Technical Support
Tailored guidance and downloadable educational resources are available to help users maximize product value in classrooms or family interactions.
Long-Term Partnership
Educational institutions and bulk buyers receive periodic maintenance, product upgrade consultations, and exclusive discounts to foster sustainable collaboration.
What is your quality warranty?
For all the products, we have 2-year quality warranty. If there is any damages during delivery, we will delivery you new products.
How about your delivery time?
For sample, it takes 3-10 days. For order, it takes 15-25 days according to the quantity.
What is your sample policy?
Stock sample is free charge, the freight is paid by customer. We ask for sample charge for customized sample, it will be refund when you place order whose quantity is reach the target, deducted from deposit.
Do you inspect all your goods before delivery?
Yes, we have the QC to inspect the goods in the production and before delivery
Can the Early Learning Educational Toy be sticked even after a long time?
Yes, After thousands of our test, the Early Learning Educational Toy can be sticked on refrigerator and iron sheet even after 90 days.
I am interested in your products, how can I contact you?
You may send us email message, WhatsApp, Skype, Wechat or massage by below "email to this supplier" OR just call me directly.
